Privacy policy
ONBRAND Last updated - 18th August 2026
Who we are
ONBRAND is a brand and culture consultancy based in New Zealand. This policy explains how we collect, use and protect personal information through our website, onbrand.co.nz.
We are committed to protecting your privacy and handling your information in accordance with the Privacy Act 2020.
What we collect
Information you give us
When you complete the contact form on our website, we collect the information you choose to provide. This may include your name, email address, business name and any details you share about your business.
Information collected automatically
Our website is hosted by Squarespace. Like most websites, it automatically records basic technical information such as your IP address, browser type, device type, the pages you visit and the date and time of your visit. This information is used to keep the site secure and to understand how it is being used.
We do not collect payment information through this website.
How we use it
We use the information you provide to:
Respond to your enquiry
Have a conversation about whether we are the right fit for your business
Prepare a proposal, if you ask us to
Keep our own records of enquiries and client relationships
We do not use your information for automated decision-making or profiling.
Marketing
We will not add you to a mailing list or send you marketing material unless you have specifically asked us to.
If you do opt in, you can unsubscribe at any time using the link in any email we send, or by emailing us directly.
Who we share it with
We do not sell your personal information. We do not share it with third parties for their own marketing purposes.
We may share information with:
Service providers who help us operate our business, such as our website host and email provider. These providers may store information outside New Zealand.
Specialist partners, where we are working together on your project and you have agreed to it.
Anyone, where we are required to by law.
Where it is stored
Our website is hosted by Squarespace, and our email is provided by a third-party provider. Both may store data on servers outside New Zealand, including in the United States and the European Union.
Where information is transferred overseas, we take reasonable steps to ensure it is protected by comparable safeguards to those required under New Zealand law.
How long we keep it
We keep enquiry information for as long as it is reasonably needed for the purpose it was collected, and for as long as we may need it to meet our legal and tax obligations.
If you would like us to delete your information sooner, contact us and we will do so unless we are legally required to keep it.
Cookies
Our website may use cookies to make the site work properly and to understand how visitors use it.
You can control or disable cookies through your browser settings. Some parts of the site may not work as intended if you do.
Your rights
Under the Privacy Act 2020, you have the right to:
Ask what personal information we hold about you
Ask us to correct information that is wrong
Ask us to delete information, where we are not required to keep it
Withdraw your consent to marketing at any time
To do any of these, email us at sally@onbrand.co.nz. We will respond within 20 working days.
Keeping it safe
We take reasonable steps to protect the information we hold from loss, misuse and unauthorised access. No system is completely secure, but we limit access to your information to those who need it to do their work.
Changes to this policy
We may update this policy from time to time. The current version will always be available on this page, with the date it was last updated.
Contact us
If you have a question or a concern about how we handle your information, email sally@onbrand.co.nz.
If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner at privacy.org.nz.18th